At Maṇikā Crystals, we carefully select, inspect, pack and dispatch our products so that you receive them in the condition represented on our website. As our products are natural crystals and individually selected pieces, we provide detailed product information, photographs, dimensions, weight and other relevant specifications wherever applicable.
Please read the following policy carefully before placing your order.
1. Important: Check Before Ordering
Please carefully review the complete product listing before placing your order. Product pages may include important information such as dimensions, weight, photographs, product description, material, quantity and product-specific purchase notes.
Before placing an order, customers are strongly advised to carefully review:
- Product dimensions
- Product weight
- Product photographs
- Product description
- Material and crystal type
- Quantity included
- Any product-specific purchase notes
- Any other specifications mentioned on the product page
Please pay particular attention to the listed dimensions and weight of the product. A product may appear larger or smaller in photographs depending on the angle, surrounding objects, display device or scale of the image. The stated measurements and weight on the product listing should therefore be treated as the primary reference for determining the actual size and specifications of the product.
By placing an order, the customer acknowledges that they have had the opportunity to review the available product information before purchase.
If you are unsure about the size, weight, dimensions or any other characteristic of a product, please contact Maṇikā Crystals before placing your order. We will be happy to clarify the available information wherever possible.
2. No Returns or Exchanges for Change of Mind
Maṇikā Crystals does not accept returns or exchanges simply because a customer does not like or is dissatisfied with the product after receiving it, where the product received corresponds to the product description and specifications provided on our website.
This includes, but is not limited to:
- The product being smaller or larger than expected.
- The product’s weight being different from what the customer imagined.
- The dimensions or proportions not being as expected.
- The colour, pattern, inclusions, texture or natural characteristics not matching personal expectations.
- The customer not liking the appearance of the crystal after receiving it.
- The customer changing their mind after purchase.
- The product not looking exactly like it appeared on their screen or device.
- The product being different from what the customer personally expected despite the information provided in the listing.
All product dimensions, measurements, weight, photographs and other relevant specifications provided on the product page should be carefully reviewed before placing an order.
For products where exact dimensions or weight are provided, customers are responsible for checking these details and ensuring that the product is suitable for their requirements before completing the purchase.
3. Natural Variations in Crystals
Crystals are natural minerals and are not manufactured to uniform specifications. Natural variations in colour, transparency, inclusions, patterns, texture, formation and minor surface characteristics are inherent to natural crystals.
Such natural characteristics are not considered defects and are not grounds for a return or exchange where the product is consistent with its description and photographs/specifications provided on the website.
Where a listing specifically states that the product is a selected piece, the photographs may represent the quality, variety or general appearance of available pieces and may not necessarily depict the exact individual piece shipped, unless expressly stated otherwise.
4. Damaged Products Received in Transit
Returns or replacements may be considered only where the product has been genuinely damaged during shipping or is materially defective upon delivery, subject to verification by Maṇikā Crystals.
If your order arrives damaged, you must contact us within 24 hours of delivery and provide clear evidence of the condition in which the package and product were received.
Required Evidence
For a shipping-damage claim, please provide:
- Clear photographs of the outer packaging from all relevant sides.
- Photographs showing the shipping label.
- Clear photographs of the internal packaging/protection.
- Clear photographs and/or video showing the damage to the product.
- An unedited unboxing video, wherever available, particularly for fragile or high-value products.
The evidence should clearly establish that the damage occurred during transit and was not caused after delivery.
Please do not discard the original packaging until your claim has been reviewed and resolved.
5. Verification of Damage Claims
All damage or defect claims are subject to review and verification by Maṇikā Crystals.
If, after review, the product is determined to have been damaged during transit or to have a genuine defect attributable to the product or fulfilment process, Maṇikā Crystals may, at its discretion and subject to availability:
- provide a replacement product;
- provide an appropriate refund; or
- offer another appropriate resolution.
The final resolution will depend on the nature of the issue, availability of the product and the circumstances of the claim.
A claim may be declined where the available evidence does not establish that the product was damaged during transit or where the issue falls within the exclusions described in this policy.
6. Incorrect or Materially Different Product
If you receive a product that is materially different from the product ordered, or an incorrect product is dispatched, please contact us promptly with photographs and your order details.
Such cases will be reviewed separately and, where the discrepancy is verified, Maṇikā Crystals will provide an appropriate resolution.
7. Refunds
Where a refund is approved under this policy, the refund will generally be processed to the original payment method used for the order, subject to the applicable payment gateway and banking timelines.
A refund will not be issued merely because a customer does not like the product, its appearance, size, weight, natural characteristics or other attributes that were disclosed or reasonably represented on the product listing.
8. Consumer Rights
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable Indian law.
This policy is intended to operate in accordance with applicable consumer-protection and e-commerce requirements, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
In particular, this policy does not prevent a customer from raising a legitimate claim where a product is defective, deficient, spurious, materially different from what was advertised or otherwise subject to a remedy required under applicable law.
9. Contact Us
For any genuine product damage, defect, incorrect-product or materially-different-product claim, please contact us with your:
- Order number
- Name used for the order
- Date of delivery
- Description of the issue
- Required photographs/videos and supporting evidence
Maṇikā Crystals will review the matter and respond accordingly.
